Privacy Policy

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Eastern Car & Commercials is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, book a service, or use our garage services.

This policy applies to the Eastern Car & Commercials website and related communications.

1. Who We Are

Eastern Car & Commercials is a family-run garage based in Great Yarmouth, established in 1989. The business provides MOT testing, vehicle servicing, diagnostics, repairs, and support for cars, vans, motorhomes and commercial vehicles.

For contact information about the business, please use the contact details shown on the website’s Contact Us page and footer.

2. What Information We May Collect

We may collect and process the following types of personal data:

• Your name

• Telephone number

• Email address

• Vehicle details

• Service or enquiry details

• Booking information

• Any information you choose to include when contacting us

• Technical website usage data, such as browser type, pages visited, and general analytics data

Where relevant, we may also keep records of work carried out, quotations provided, vehicle issues reported, and previous correspondence.

3. How We Collect Your Data

We may collect your personal data when you:

• Fill in a contact form on the website

• Call, email, or otherwise contact us

• Book an MOT, service, repair, diagnostic check, or other garage service

• Request a quote

• Visit and browse the website

• Communicate with us about your vehicle or an existing booking

4. How We Use Your Information

We use your personal data to:

• Respond to enquiries

• Provide quotations

• Book and manage appointments

• Carry out MOTs, servicing, diagnostics, repairs, and related vehicle work

• Communicate with you about your booking or enquiry

• Maintain service and customer records

• Improve our website and customer experience

• Meet legal, regulatory, accounting, or insurance obligations

• Protect our business against fraud, misuse, or legal claims

We only use your data where we have a lawful basis for doing so.

5. Lawful Bases for Processing

Under UK data protection law, we may rely on one or more of the following lawful bases:

• Contract – where we need your information to provide a service you have requested

• Legitimate interests – where it is reasonable for us to use your data for running and improving our business, provided your rights do not override those interests

• Legal obligation – where we are required to keep records or disclose information by law

• Consent – where you have clearly agreed to a specific use of your data, such as an optional marketing-related action if used in future

6. Website Forms and Enquiries

If you submit an enquiry through the website, we will use the information you provide to respond to your request and, where appropriate, arrange a quotation, booking, or follow-up relating to your enquiry.

Please do not send unnecessary sensitive or confidential personal information through the website.

7. Cookies and Website Analytics

Our website may use cookies or similar technologies to help the website function properly, understand how visitors use the site, and improve performance.

These may include:

• Essential cookies required for website functionality

• Basic performance or analytics cookies to monitor traffic and usage patterns

You can usually control cookies through your browser settings. Disabling some cookies may affect how the website works.

If a cookie banner or cookie management tool is used on the site, your preferences can be managed there.

8. How We Store and Protect Your Data

We take reasonable steps to keep your personal information secure and to protect it against unauthorised access, loss, misuse, alteration, or disclosure.

These steps may include:

• Secure systems and password protection

• Restricted access to personal information

• Use of trusted website and email providers

• Administrative and technical safeguards

While we take security seriously, no online transmission or storage system can be guaranteed to be completely secure.

9. How Long We Keep Your Data

We keep personal data only for as long as necessary for the purpose it was collected, including for:

• Responding to enquiries

• Managing bookings and customer service

• Maintaining business and vehicle service records

• Meeting legal, tax, accounting, warranty, and insurance requirements

• Resolving disputes or enforcing our legal rights

Retention periods may vary depending on the nature of the enquiry, booking, or transaction.

10. Sharing Your Information

We do not sell your personal data.

We may share your information where necessary with trusted third parties involved in running the business or website, such as:

• Website providers or hosting providers

• IT or email service providers

• Payment or finance-related providers where relevant

• Professional advisers, accountants, insurers, or legal representatives

• Authorities or regulators where disclosure is required by law

Any such sharing will be limited to what is reasonably necessary.

11. Marketing

Eastern Car & Commercials will not send you unsolicited marketing messages. If marketing communications are introduced in future, they will only be sent where permitted by law, and you will be able to opt out at any time.

12. Your Rights

Under UK GDPR, you may have the right to:

• Request access to the personal data we hold about you

• Request correction of inaccurate or incomplete information

• Request erasure of your data in certain circumstances

• Request restriction of processing in certain circumstances

• Object to certain types of processing

• Request transfer of your data where applicable

• Withdraw consent where processing is based on consent

To make a request about your personal data, please use the contact details shown on the website.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.

13. Third-Party Links

This website may contain links to third-party websites or services. If you follow a link to another website, please note that those websites have their own privacy policies and we are not responsible for how they handle your data.

14. Children’s Privacy

This website is not intended for children, and we do not knowingly collect personal data from children through the site.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the law, our services, or how the website operates. Any updates will be posted on this page, and the revised version will apply from the date shown at the top of the policy.

16. Contacting Us About Privacy

If you have any questions about this Privacy Policy or how your personal data is handled, please use the contact details provided on the website’s Contact Us page.